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Crockers are Fockers This is the letter I'm about to send to the GM of Crockers Property Management. I can't be bothered rewriting my issues here so am going to be lazy and just cut and paste from the letter I'm about to send.
I wish to express my disappointment with our Property Manager (name inserted here). There have been a few instances where he has not acted in a correct manner toward us and it’s got to a point where I feel I need to tell somebody about it.
1. When we first moved into the house we asked for the lawns and gardens to be done, NAME refused and said that when we moved out we didn’t have to do the lawns
2. I ended up having to hire a gardener to tidy the place up and when NAME saw what I had done he mentioned that I should get all the trees trimmed as well. I looked through the Tenancy agreement and see that trees are not our responsibility.
3. We’ve asked NAME numerous times to ask tradespeople to phone before turning up on our property and he still lets them turn up without contacting us with an agreed time
4. Just before Christmas a mirror tile (recently hung) fell and turned on the hot tap in our bathroom flooding the bathroom. I advised NAME that our power bill would be affected by the water running all night and he didn’t seem to care.
5. On Sunday 29 January I phoned NAME at 1.45pm to advise we had water bubbling up out of the ground in our front yard. I didn’t hear back from him so called the Emergency number. Liz took the call and said she’d try to get hold of NAME and then get a drainguy over.
About 45 minutes later the drainguy turned up to advise we had a broken water pipe. He said he advised Liz and said that their plumber could come over straight away to fix it. Liz told him to hold off because she wanted to find out from NAME if there was anyone else he wanted her to use. She said she didn’t want to make a decision on the property because she wasn’t the property manager. Apparently she never heard back from NAME until later that evening. We never heard from him until the following day. The drainguy turned our water off because the water was causing the front yard to flood very badly.
The plumber arrived at 4.30pm and told us that he couldn’t fix the leak that day but would be around before 10.00am on the Monday. I phoned Liz and told her what the plumber said and asked if I could call an emergency plumber, her exact words were “I don’t want an emergency plumber to be called because they cost too much and we have to think of the landlord”. Never mind us, who had no water!!! She told us to turn the water on as we needed it and we’d sort out the next water bill when it arrived. This didn’t work so well for us because when we did turn on the water we got a geyser in the front yard that sprayed over the footpath and the water pressure was extremely low. The hot water cylinder also completely drained because there wasn’t enough pressure to hold the hot water in there so we also had no hot water.
The plumber finally turned up at 1.00pm Monday. We were without water for over 24 hours. He fixed the main leak but advised that because the pipe was so old and hadn’t been put in properly (it wasn’t far enough below the surface AND it hadn’t been surrounded with sand, someone had just put gravel over the top of it for the driveway) there were a lot of other leaks in the pipe which got worse when he fixed the main leak. This left us with extremely low pressure (again) and a flooded front yard. He said he couldn’t do any more repairs without authorisation.
NAME finally phoned us at 10.15am Monday morning – only after I had phoned Liz asking if she’d heard from the plumber who had originally stated he’d be at our place before 10.00am. Liz had spoken to NAME the previous evening after leaving numerous messages asking for him to call her. She told me Bill had told her he would call me Sunday evening but I never got a phone call from him. NAME didn’t seem to care that we had been without water, he didn’t apologise that he hadn’t returned my call or bothered to find out how things were going. I found this really annoying as he’s supposed to be our Property Manager.
I sent an email to him yesterday advising that we would like to seek compensation for the inconvenience caused, including the high water bills we’ve been getting – the plumber advised that the pipe would have been leaking for a while – we’ve complained numerous times to NAME about the low water pressure – and he never responded to my request for compensation.
I emailed NAME asking when the pipe would be fixed and he advised he'd told the plumber to go ahead with the work but he didn't say when it would happen. I emailed back asking the exact day/time so we could be prepared and his response was for me to contact the plumber myself. I would have thought that NAME should know this information to be able to pass on to us. I got home from work Tuesday evening and found the new pipe had been installed however was sitting on top of the ground rather than underneath it, Wednesday when I got home from work I found that it had been put underground however how front yard is full of holes and we can't use our driveway. One hole is quite large and exposes the original old pipe.
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and I haven't finished the letter yet .... what do you think we should ask for with regard to compensation?
...Sparklechick...Queen of all that Sparkles...
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Originally Posted by Sparklechick 
