[nih]

This is getting tiresome. For those that missed my earlier gripe, Iconz took down its usage stats during November and then moved on to send me a $600 bill for that month's traffic. Our previous usage levels were less than a quarter of our allotment so there's reason to suspect a mistake in the system.

An Iconz sales rep who doesn't seem to understand the issue at hand just told me that there was never in fact any downtime. I have plenty of hard evidence on hand including emails from their technicians describing the f***up in detail. Have I been deliberately lied to? Probably. Have I been put in touch with a higher-up representative upon asking? No.

I'm equally upset that I'm dealing with Iconz period. I've never been impressed by their reputation, but it appears the company I signed on with are just a front Iconz are using to lever a more diverse public image. Back in the domain-war days they were widely seen as the bad guys.

I'm not sure if this is a plus or a minus, but the commerce commission person I contacted said it possibly wasn't covered by the fair trading act as there wasn't much to do with misleading behaviour but it would more likely be covered by some other law.

[kall]

I know someone who works there...several people in fact.

Want me to put in a word?

[nih]

Possibly. I've made a lot of noise in the direction of the sales rep I was dealing with and I don't want the tech staff to take the flak as they've been very helpful so far (apart from the usage stats disappearing in the first place, that is). In fact I wouldn't have a snowball's chance in hell if it wasn't for the info I've already received from them, so you can certainly pass on my quiet gratitude.

We have zero expectations regarding our own sales team's technical competence here, so if they feel of a similar vein and maybe feel compelled to correct the statements the rep has made to date I'd be happy to forward on the email. It'd be extra-nice if Iconz higher-ups believed they had no chance of getting away with it. I would have no end of warm, bbq-rewarded appreciation if that situation came to bear.

This board is getting fight-clubby very quickly isn't it?

[kall]

The two I am about to ring are in management, so that should help.

[nih]

I love you.

I'm not sure what I expect to get out of a perfectly resolved situation to be honest, so I'll just wait and see what your influence brings.