Topic: ASB Customer Services
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Old 06-Jul-2004, 06:24 AM
Sparklechick
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Default ASB Customer Services
Oh dear.

I just phoned to set up my internet banking. The phone call took twice as long as it needed to be because the girl on the other end of the phone had a stutter ... I didn't get annoyed with her or anything because I wasn't in a hurry, or upset or anything like that but I can imagine that if I was a customer who was not in a good mood having to wait twice as long for service could be a little frustrating.

Could they not have put her somewhere within the banking environment that didn't mean her main function was to answer phone calls?

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