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Originally Posted by Penny I can see how that would be annoying. But from the Hotel's point of view, it is likely they would have turned away other bookings for that room on that day, and becuase you are not going to use it they are probably going to miss out on that business completley.
However I am sure if you explain about the history of the company and your hotel, then the hotel might back down on some of the cost?
However maybe its just something your manager has to accept and bite the bullet and pay becuase they have had to postpone it. |
and their response:
Dear Christy,
I apologise in the delay in my response.
I have been put in a difficult situation, as I have been turning away bookings for this room and will therefore be losing a days revenue from that conference room.
I understand your situation could not be helped , and am glad that you are postponing , not cancelling the conference.
I hope you understand that I am breaking the rules by doing this and waiving the cancellation fee, I will not be able to do the same if the postponed function is cancelled.
I hope that this incident does not tarnish our relationship, and would appreciate a response.
Kind regards